Frequently Asked Questions

Dig is here to make gardening less complicated and easier for you to create a beautiful outdoor space.

We offer professionally designed, pre-planned flower beds (called Instant Beds) and smaller plant packs (Plant Collections) across our curated themes and we deliver all the plants to your door with handy planting plans and guides.

For those who want something more tailored, our Dig Studio offers a Bespoke Design service too. 

We’ve experienced first hand the challenges of getting gardening right – it’s time consuming, complicated and can be frustrating. But gardening can be amazingly rewarding too, which is why we’ve done the hard work for you; simply order the design that works for you and your space and the plants will be delivered to you, with a guide showing where to plant them.

Just as importantly, we’ll help you look after and maintain your garden with helpful reminders, tips and tricks and through our members’ area, Dig Club.

Of course! Dig has already helped a variety of businesses, such as Show Homes, Retail and Hotels to ‘greenify’ their space. Take a look at our For Business page to find out more, we’d be delighted to help.

Pre-planned flower beds that work to pretty much any size. You’ll receive mature and healthy plants in a design that’s been properly thought through by our qualified design team. Once planted, you’ll immediately have a well designed flower bed that is mature enough to have some instant impact.

We all have different tastes for our homes and so we were keen that our themes give you a range of styles to pick from. Gardens have natural variables to consider though, such as the level of sun and shade. Our designers have therefore worked hard to make sure each collection gives a ‘look’ but with plants that can thrive in your garden.

Every Dig order is delivered with a personalised planting guide to help you successfully get all the plants into the ground. The guide includes some helpful planting tips, a colour-coded planting plan and key (it’s a bit like painting by numbers) and a plant list with photos and some information on each plant in your order.

You can also find more tips at our website and through our social channels. And soon we’ll have our members’ area Dig Club up and running too, for ongoing guidance and support.

We highly recommend you follow guidance and instructions when planting your Instant Bed. We’ve created the designs to ensure the final look is professional and impactful, but also suitable for the plants in terms of position and spacing. If you do want to plant the bed in your own way then go for it, but we need to highlight that the end result might not be as satisfying or successful as you’d hoped!

The plant selection varies depending on which theme you choose, as well as the shape, size and aspect. We give you some ideas of what you’ll get on the Our Themes page on our website too. The nature of industry and plant availability means that sometimes we need change the plant choices in our themes from order to order, but this never impacts the final result.

We can’t change any plants once the order has been placed, but do give you the chance to avoid certain plant types during the purchase process – e.g. all child/pet friendly plants. If you’re looking for something more personalised, then we’d recommend you try our Bespoke Designs service.

Absolutely. When ordering you can add extra plants for your bed that will make it look even fuller and more beautiful – normally these are “Annuals” which grow and live for one season before dying off (they’re a great way of bringing added instant impact) and also climbers if you would like to train something against a wall or fence.

In general, it’s our recommendation to clear the bed of any plants once you’ve ordered an Instant Bed and freshen up the soil. This is the most effective way to ensure your plants will flourish and look great. Of course, if there’s a plant in place you can’t face getting rid of, then you can look to accommodate it into the Instant Bed planting plan. But there’s some risk involved both in relation to the final look and also the health of the new plants you’re introducing… there could be significant root systems that will prevent your new plants getting fully established. If in doubt, please feel free to get in touch with us. 

Absolutely, our Instant Beds are easily adjustable to work in containers. That said, we have recently launched a new Planters and Pots Collection, specifically designed to fit a variety of container sizes, perfect for your balcony / patio / no-soil garden! Click here to find out more.

We are really excited about our new Plant Collections, these are beautifully curated plant groupings in set sizes, each intended to fulfil a different gardening need.

Starter Packs – for those who want to try our theme but don’t need a whole bed

Collections for Pots – we’ve crafted stunning plant combinations for 4 different pot sizes, across our 6 themes

Collections for Planters – We’ve helped so many people fill their troughs and planters with lovely plants, we thought it was about time we had our own collections for them. Just like our Pot Collections, we’ve got perfect plant combos for 4 planter sizes, across all of our themes

Problem Solver Collection – these each target typical garden asks, such as solving that shady spot or to welcome in the butterflies

Dig Studio is the home of our Bespoke service, for those who want something more personalised and tailored to their outdoor space. Our revamped offering consists of 3 services:

Inspire – a 45minute video consultation with one of our designers to help you with a specific problem or to get you started on your garden journey

Refresh – helping you to revamp your garden with detailed design plans, image boards and fresh planting

Transform – your end to end design support for if you are starting from scratch with a completely new design built by landscapers

Dig Studio projects range from calls to discuss fence paint colours through to a full garden redesign with scaled drawings and consultation throughout the landscaper build. If you’d like to find out more our Dig Studio team would be delighted to chat (studio@digclub.co.uk) or take a look at our Bespoke Projects page

There are a few reasons why a Bespoke Project might feel more suited to your needs. It might be because your flower bed(s) are too large for our Instant Beds, or that you have a fair few plants you’re keen to keep, or because you want a total redesign of your outdoor space. If any of these feel relevant to you, then a Bespoke Project might be way to go.

Step one is to take our Project Questionnaire or email studio@digclub.co.uk to tell us a bit about your outdoor space, what you’re looking for and how we can help. We will come back to you clarifying how we can help, and if relevant we might visit your garden. If you like the sound of what we suggest and the cost, we can start on your bespoke garden design.

Projects can range from a lower budget refresh of your garden, to a full transformation requiring professional landscapers. So once you are happy with the design we can be as hands on or hands off as you need; you may just want us to supply the plants or you might want a project manager to bring the design into reality

We always work from our curated garden themes rather than starting totally from scratch. However there’s still a good deal of flexibility in them to help ensure our design for your garden feels really personal and to your taste!

Yes, this can be organised but is likely to be chargeable. We can do phone and video calls as an alternative option.

We do not offer landscaping ourselves, however we have a number of trusted partners who we work with regularly and can recommend to suit your project type. We are also happy to advise on selecting a landscaper if we do not already have a partner in your location.

We design our Plant Collections and Instant Beds to provide visual interest and shape throughout the year, not just during the spring and summer. The collections include shrubs and evergreen centrepieces to give structure all year round, as well as ground cover plants and perennials (plants which return each year) to bring colour and shape. You can find out more on the plants for each theme and collection here.

Every plant we provide – across Instant Beds, Plant Collections and Bespoke Projects – are well established, meaning you will get great results, even in year one.

Our designs only include perennials, evergreens and shrubs, so you can expect everything to look great year on year. We provide smaller annual plants as bedding plant add-ons for extra colour through the year.

Our perennials are supplied in 1.5 litre or 2 litre pots which means they are already well established and not brand new seedlings.

Our shrubs are usually supplied in 3 litre or 5 litre pots for immediate shape and structure. Sometimes they are in 1.5-2 litre pots for our Plant Collections.

For our Pot and Planter Collections, we may sometimes include trailing perennials in 9cm pots to fit into gaps and flow over edges.

All of this means that you can expect to receive established plants, in great condition, that will settle in quickly, come back year-on-year and give you that all-important instant impact.

This depends on what size and shape bed you choose from us, and indeed how many. But to give you an idea, a flower bed with dimensions of 200cm by 100cm would have approximately 20 plants. It means the flower bed will look full from the start, but allows space for the plants to grow into the space and really thrive.

More detail on this can be found on Our Themes pages.

We have designed our collections with plants that return year after year. Each year, your plants will continue to grow and mature and become more established in the bed – we’ll provide pointers and guidance on how best to maintain them and help them flourish.

Our designers will tell you that during horticulture training the advice was that some perennials may start to flower less after 5 years, but they may keep going for much longer.

You can also purchase ‘Annual’ plants from Dig, for an added boost of colour, and as the name suggests they only last for one season.

We work with a number of trusted plant growers and suppliers around the UK, whose plant-care standards and protocols are excellent. Where possible, we source UK-grown plants though some specific plants will come from mainland Europe.

We provide some useful hints and tips on this through our website and social channels. And once you’ve placed an order we’ll be in touch to tell you what needs to be done in preparation for the arrival of your new plants. You’ll also receive a simple, visual planting guide with your plants too.

We provide guidance on how to plant your plants and how to look after them within the planting guide which arrives with your delivery and we will keep in touch afterwards to help you on your gardening journey.

Occasionally, customers come to us with a specific question about one of their plants. For this, our team will look to answer the question or, for an instant answer, we direct people to the RHS website, which is an invaluable resource and great place to start.

Orders containing fewer than 60 plants are carefully packed using Dig’s bespoke packaging solution and couriered to you overnight using our third party provider.

Larger orders are fulfilled by our Dig Delivery team.

Delivery is free for any orders over £250. For under £250, a £10 charge will be added to you order.

Yes, but if it’s within 72 hours of the agreed date then we’ll need to add a surcharge to your order – we need to order your plants ahead of time from our trusted suppliers and changing delivery dates at late notice can impact the process. If you’re not sure about the delivery date you’ve chosen, don’t hesitate to get in touch with us.

We are delighted to have expanded our deliveries to cover addresses across mainland UK.

If you live outside the UK mainland, please get in touch to discuss.

Currently we are waiting for the ground to warm up a bit, so orders placed in February will be delivered later in March. We will be in touch soon after your order has been placed to arrange a suitable delivery date.

Outside of our pre-order phase the lead times from placing your order to receiving all your plants is within two weeks.

For Instant Beds, Plant Collections and Inspire Sessions we accept secure card payments through our website and via Apple Pay.

For Bespoke Designs, we will share invoices for the work done.

Yes, we think Dig Vouchers can make a lovely gift for friends and family, to purchase these click here.

Vouchers can be applied at checkout when purchasing Instant Beds, Plant Collections or Inspire Sessions with a Dig designer.

If you wish the voucher to go towards a Bespoke project, just let us know and we will factor this into your invoice.

No, there is no minimum order value, but orders under £250 will include an additional delivery charge of £10.

If you wish to change your order or cancel it prior to delivery, please get in touch with us.

If you are unhappy with any of the plants at delivery, your delivery person will take them away again, and you will be issued a full refund excluding any delivery charges. However, once you have signed for the plants and our driver has left your premises, the plants become your responsibility and we cannot guarantee any further returns will be accepted. This is because plants can deteriorate quickly if not properly cared for.  If you should have any concerns regarding your plants after your driver has left, get in touch and we will endeavour to rectify any issues as quickly as possible.

For more details, please see our Terms and Conditions.

We do our very best to ensure all the plants we deliver are in great condition and will check the plants carefully before they leave us. However, if you do notice significant* damage to any of your plants then please get in touch with us within 24hours of delivery, send a photo of the plant(s) in question and we will resolve it.

* Plants are fragile goods and can be bumped around a bit in transit, which can result in some damaged leaves or broken stems. This will not cause major issues for the plant and therefore should not be considered as ‘significant’ damage. Plants also look different at various points of the year, so get in touch if you have any concerns.

For more details, please see our Terms and Conditions.